Refund policy

Last updated: September 1, 2026

 

30 day returns

You may return most items within 30 days of delivery for a refund. Items must be unused, in original condition, and in original packaging with tags attached.

 

What cannot be returned

Personalized items (custom blankets or anything with a name or photo) cannot be returned or exchanged unless they arrive damaged or with a production defect.

Items that have been used, washed, or chewed.

Items marked final sale.

 

Return shipping

You are responsible for return shipping costs unless the item arrived damaged, defective, or we sent the wrong item. In those cases, we will provide a prepaid label.

 

Damaged or defective items

Email us within 30 days of delivery with your order number and photos. We will send a replacement or a full refund, your choice, at no cost to you.

 

Exchanges

Wrong size on a costume? Email us within 30 days. Unworn costumes with tags can be exchanged for a different size. You cover the return shipping, and we cover shipping the new one to you.

 

How to start a return

Email hello@highplainshound.com with your order number and the reason for return.

We reply within 1 business day with a return address and instructions.

Pack the item securely and ship it back. Keep your tracking number.

We inspect the item when it arrives.

 

Refund processing

Once we receive and inspect your return, we will email you. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank may take a few additional days to post it.

 

Canceled orders

Standard orders can be canceled before they ship. Personalized orders can be canceled before proof approval. Email us as soon as possible.

 

Questions

Email hello@highplainshound.com.