Shipping policy
Last updated: September 1, 2026
Where we ship
High Plains Hound ships to addresses in the United States, including Alaska, Hawaii, US territories, PO boxes, and APO/FPO addresses.
Shipping cost
Shipping is free on all orders. No minimum.
Shipping times
Standard items: orders ship from a US warehouse within 3 to 7 business days of the order date. Transit typically takes 2 to 5 additional business days depending on your location.
Personalized items: production takes 5 to 10 business days after proof approval, then ship within 3 to 7 business days. Personalized items do not enter production until you approve the proof.
Halloween costumes: order by October 10 for guaranteed delivery before October 31. Orders after that date ship on the standard schedule with no date guarantee.
Business days are Monday through Friday, excluding US federal holidays.
Order processing
You will receive an order confirmation email immediately and a shipping confirmation with tracking when your order leaves the warehouse. If an item ships separately, you will receive separate tracking for each package.
If we cannot ship on time
In line with the FTC Mail, Internet, or Telephone Order Merchandise Rule, if we are unable to ship your order within the time stated at purchase, we will notify you by email before the original deadline with a revised shipping date. You will have the option to accept the new date or cancel for a full refund. If the delay is more than 30 days, or if we cannot give you a new date, we will ask for your express consent to keep the order open. If we do not hear from you, we will cancel and refund in full. Refunds for canceled orders are issued within 7 business days.
Lost or damaged packages
If tracking shows delivered but you do not have the package, check with neighbors and your carrier, then email us within 7 days and we will help. If a package arrives damaged, email us within 30 days with photos and we will replace it or refund you.
Address errors
Please double check your address at checkout. If you need to change it, email us right away. We can update addresses until the order ships. We are not responsible for packages sent to an incorrect address provided by the customer, but we will do our best to help.
Questions
Email hello@highplainshound.com.